Shipping & Returns Policy

Thank you for shopping with Western Auctions. Our goal is to ensure you receive your items safely and promptly. Please review the following Shipping and Returns Policy, which outlines our timelines, procedures, and your responsibilities as a customer.

1. Shipping Information
   All orders are processed and shipped within 30 business days unless otherwise stated. Processing times do not include weekends or holidays. Delivery times will vary depending on the carrier, your location, and the shipping method selected at checkout.
   Once your order has shipped, you will receive a confirmation email that includes tracking information, when available.

2. Return Eligibility
   Our return policy lasts 30 days from the date of purchase. If 30 days have passed, we are unable to offer a refund or exchange.
   To qualify for a return:

• The item must be unused and in the same condition as received.

• The item must be in its original packaging.

• Proof of purchase (order confirmation or receipt) is required.
  Please do not send any items back to the manufacturer.

3. Refunds
   Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
   If approved, your refund will be processed and applied to your original payment method within a reasonable number of days, depending on your financial institution.

4. Late or Missing Refunds
   If you have not received your refund:

• First, check your bank account again.

• Contact your credit card company, as posting delays may occur.

• Contact your bank; processing times vary and may cause delays.
  If you have completed these steps and still have not received your refund, please contact us.

5. Sale Items
   Only regularly priced items are eligible for refunds. Sale items are non-refundable.

6. Exchanges
   We only replace items that are defective or damaged. If you need to exchange an item for the same product, please contact us at {email address}.
   You will then be instructed to send your item to: {physical address}.

7. Gifts
   If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit in the amount of the returned item. Once the return is received, a gift certificate will be mailed to you.
   If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the gift giver.

8. Shipping Returns
   To return a product, please mail your item to: {physical address}.
   You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping may be deducted from the refund amount.
   Depending on your location, the time required for exchanged items to reach you may vary.
   For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the receipt of returned items.

9. Need Help?
   For any questions related to shipping, refunds, or returns, please contact us.