Privacy Policy

At Western Auctions, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or engage with our services. By accessing or using our website, you agree to the practices described in this policy.

  1. Information We Collect

We collect information you provide directly to us, as well as data gathered automatically during your visit. This includes:

a. Personal Information:

  • Account Information: When you create an account or place an order, we collect your name, email address, phone number, shipping address, billing address, and payment details.

  • Transaction Information: We collect information related to your purchases, including items bought, order dates, shipping details, and payment status.

  • Communication Information: If you contact us through our website, email, or phone, we may store your communication for customer support purposes.

b. Automatically Collected Information:

  • Cookies: We use cookies and similar technologies to collect information about your browsing behavior, such as IP address, browser type, device type, and the pages you visit. This helps us improve our website and enhance your experience.

  • Usage Data: We collect information about how you interact with our website, including pages viewed, links clicked, and time spent on various sections.

  1. How We Use Your Information

We use the information we collect to:

  • Process Orders: Fulfill orders, manage payments, and deliver products to your specified address.

  • Provide Customer Support: Respond to inquiries, resolve issues, and assist with customer needs.

  • Improve Our Services: Analyze browsing and usage data to enhance website performance and user experience.

  • Send Marketing Communications: With your consent, send promotional emails, newsletters, or updates related to our products, auctions, and services. You may opt out at any time.

  • Comply With Legal Obligations: Fulfill legal requirements, including fraud prevention and regulatory compliance.

  1. How We Protect Your Information

We take the security of your data seriously and implement several measures to protect it:

  • Encryption: Sensitive information, such as payment details, is transmitted using SSL (Secure Socket Layer) encryption.

  • Access Control: Only authorized personnel can access your personal data, and we ensure it is stored securely.

  • Data Retention: We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law.

  1. Sharing Your Information

We may share your personal information in the following situations:

  • Third-Party Service Providers: We may use trusted third parties to help process payments, ship orders, or provide support services. These providers may only access your information as needed to perform their tasks and must protect it according to this policy.

  • Business Transfers: If Western Auctions is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any significant changes.

  • Legal Requirements: We may disclose your information when required by law or in response to valid legal requests, such as subpoenas or governmental inquiries.

  1. Your Rights and Choices

You have the right to:

  • Access Your Information: Request a copy of the personal data we hold about you.

  • Correct or Update Information: Request updates if your information is incorrect or outdated.

  • Opt Out of Marketing: Unsubscribe from marketing emails at any time.

  • Request Deletion: In certain cases, ask us to delete your personal information. Some data may still be retained for legal or administrative purposes.

To exercise these rights, contact us at info@westernauctions.ca

  1. Cookies and Tracking Technologies

We use cookies and tracking technologies to enhance website functionality and provide a customized experience.

  • Essential Cookies: Required for the website to function properly and cannot be disabled.

  • Analytics Cookies: Help us understand how users interact with our website and improve performance.

  • Advertising Cookies: May be used to serve personalized ads based on your browsing behavior.

You can control cookie settings through your browser, but disabling cookies may affect site functionality.

  1. Third-Party Websites

Our website may contain links to third-party sites, such as payment processors or social platforms. We are not responsible for their privacy practices and encourage you to review their policies before providing information.

  1. Children’s Privacy

We do not knowingly collect information from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can remove it promptly.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.